VectorLink offers a variety of customer support and services, including:

• Network Monitoring. We will monitor our networks from our network operations center, where we identify and correct network problems. We will also deploy network capability to provide Internet service provider, and telecommunications carrier customers direct monitoring access of their end-users for more efficient monitoring of their own network performance.

• Customer Service and Technical Support. 24X7 online support is provided to wholesale customers but not to end-users. Our Internet service and telecommunications carriers will act as the initial contact for service and technical support for end-users, and we provide the second level of support.

• The Operational Support System (OSS). This is a strategic asset of the company. Our architecture is based on Web interfaces and provides for remote, automated provisioning and management of our access services. These features allow us to scale our business rapidly, eliminating many manual processes such as network path configuration, equipment configuration, order taking and verification, billing and traffic management.

• AreaLink and Swimsuit. Vectorlink will schedule a planning visit with the customer to determine the installation of the 802.11b access points. Then, VectorLink installs the access points and link them to eachother providing full area coverage. Installation of the authentication server will follow. VectorLink will monitor the systems from it's NOC to ensure total service availability to the customer. Our customers can order new access cards that are specifically keyed to VectorLink 's network. This ensures customers are fully compliant with usage terms. VectorLink's proprietary authentication system ensures customer's can not oversubscribe access points, thus reducing revenues for subscription based roamers.